Notification of cancellation must be received by 12:00pm the day before delivery date, or by 12:00pm two days before Sunday deliveries. This gives us time to cancel the order before dispatch, and before our offices close on Fridays. Orders cancelled after our offices have closed on Friday or on Saturdays/Sundays or Bank Holidays will be treated as having been received on the following working day. If delivered, we cannot refund.
To cancel your order, please get in touch by emailing us at firstname.lastname@example.org. Our customer service agents are available Monday-Friday, 9am-5pm. We would be happy to help!